Shipping policy

At MeatBox, we operate as a national meat delivery network serving customers across Zimbabwe. Orders are fulfilled through a combination of MeatBox owned branches, partner butcheries, and approved third-party delivery partners, ensuring reliable and efficient service nationwide.

Delivery Coverage

We deliver across Rusape and most parts of Zimbabwe, including towns, growth points, and surrounding residential and business areas.

Fulfillment is handled through:

MeatBox owned branches
Approved partner butcheries
Local delivery partners within the MeatBox network

Delivery availability may vary depending on your location.

Delivery Fees

Our delivery charges are simple and transparent:

Standard Delivery: $2.00
Free Delivery: Orders above $10.00

Free delivery eligibility may depend on service coverage in your area within the MeatBox network.

Delivery Times

Same-day or next-day delivery depending on order time and location
Remote areas may require longer delivery windows through partner networks
Customers will receive WhatsApp updates once their order is being prepared or dispatched
Delivery times may be affected during weekends, holidays, or peak demand periods

Order Processing

Orders are processed after payment confirmation unless otherwise agreed
Customers are encouraged to place orders early to secure preferred delivery times

Delivery Conditions

Customers must ensure someone is available to receive the order at the delivery address
Missed deliveries may be rescheduled or marked as completed depending on circumstances
MeatBox is not responsible for product condition if items are not properly stored after delivery

Free Delivery Terms

Free delivery applies automatically to orders above $30.00
Discounts, credits, or partial payments may affect eligibility
Free delivery is subject to location coverage within the MeatBox delivery network

Risk & Responsibility

Once an order has been delivered and accepted:

Responsibility for storage and handling transfers to the customer
MeatBox is not liable for spoilage or damage resulting from improper storage after delivery

Delivery Changes & Delays

Delivery changes may be requested before dispatch
Delays caused by weather, logistics, or partner fulfillment constraints will be communicated promptly